Burger King has introduced an AI assistant to support staff in US restaurants.
The system connects to employee headsets and analyses customer interactions.
The company calls the voice chatbot “Patty”.
It listens for service phrases such as “welcome”, “please”, and “thank you”.
Managers will use the data to understand overall service patterns.
The announcement triggered criticism on social media.
Many users described the technology as intrusive and excessive.
Burger King said the tool does not score individual workers.
The company described it as a coaching and operations platform.
Managers will use it to recognise strong team performance.
The system also updates digital menus when items sell out.
It guides staff through menu preparation after each order.
The assistant can even flag bathrooms that need cleaning.
The platform monitors drive-through conversations to improve order accuracy.
Burger King is testing the headset in 500 locations.
All US restaurants should receive the system by the end of 2026.
The rollout follows McDonald’s decision to remove its AI drive-through voice system last year.
